Effective date: August 1, 2026
1. Scope
This policy explains how the Yan desktop app and clearyan.com handle information. Yan performs core speech recognition locally. Voice recordings, imported audio, and transcripts are not sent to Yan servers or used to train models.
2. Data Processed Locally
Microphone audio, imported media, interim and final transcripts, transcription history, and dictionary entries are processed or stored on your device. You can delete transcription history in the app or remove local data when you uninstall Yan. None of this content is uploaded during license validation, update checks, or model downloads.
3. Licensing and Trial
When you request a trial, activate, or validate a license, Yan sends necessary request metadata to the licensing service to issue trials, enforce device limits, prevent abuse, and validate licenses. No voice, audio, or transcript content is included.
4. Purchases and Payments
When you purchase Yan, payment service providers handle checkout and payment processing. To process your order, deliver your license, and provide support, they may process your email address, order and product details, payment status, billing information, and necessary network metadata. Payment details, including card information, are handled in accordance with the privacy notices presented at checkout.
5. Updates and Model Downloads
When Yan checks for updates, the update service may receive the installed version, platform, and necessary network metadata. When you download a local model, the model distribution service may receive the download request, selected files, and necessary network metadata. Neither process includes your voice, audio, or transcript content.
6. Support Communications
If you contact support, we process the email address, problem description, attachments, and diagnostic details you choose to provide only to respond to your request, troubleshoot problems, and provide customer support. Please do not send unnecessary sensitive audio or transcripts.
7. Retention, Sharing, and Security
Licensing, order, support, and service records are retained only as long as necessary to provide the service, comply with legal obligations, prevent fraud, and resolve disputes. We disclose personal information only to service providers described in this policy, public authorities when required by law, or recipients you authorize. We do not sell personal information. No method of transmission or storage is completely secure, but we use safeguards appropriate to the risks involved.
8. Your Choices and Rights
You can clear transcription history stored on your device from within the app. For personal information we process in connection with licensing, orders, or support, you may email us to request access to or a copy of that information, ask us to correct inaccurate or incomplete information, or request its deletion. We may verify your identity as necessary to protect your information and will handle your request in accordance with applicable law.
9. Children, External Links, and Updates
Minors should use online services related to licensing, purchases, or support under the guidance of a parent or guardian and, where required by applicable law, with the parent or guardian's consent. When you follow a third-party link, that third party's privacy policy applies to its handling of your information. If we make material changes to this policy, we will publish the revised policy on our website and update the effective date.
10. Contact
For privacy questions or support, contact: [email protected]