Individual one-time license orders completed through the official Yan checkout may request a refund within 14 days of purchase without providing a reason. Payment is processed by the provider identified at checkout. Orders from third-party sales channels follow the relevant channel's rules. More favorable checkout terms or statutory rights continue to apply.
How to Request a Refund
- Submit the request within 14 days of purchase.
- In Yan, open Settings > License and deactivate the current device while online.
- Email support@clearyan.com with the order number and purchase email. A reason is optional.
Deactivation stops continued use of the refunded license and does not limit refund rights provided by applicable law. If the device is unavailable or deactivation fails, contact us for assistance. We review complete refund requests within five business days. Once approved, the payment provider returns the funds to the original payment method and the corresponding paid license is disabled. Settlement time depends on the payment provider and receiving institution.